All Testimonials

Good service and plants

Good service and plants

Have been setting up a new aquarium over the last couple of months, I have used Aqua Essentials three times and have found the customer service to be very good as well as quality plants...

Testimonial By: John Assheton

Saturday 13 January, 2018

Satisfied customer

Satisfied customer

Very happy with Aquaessentials, good service and value for money. The plants come well packed and labelled, in a weighted pot with more often or not a good root system. Any failures are really down to me as I am only learning about a planted aquarium, but receiving regular tips by email has helped a lot. I have even tried shrimps for the first time in over 30 years of fish keeping and they provide a new dimension to the tank as well as being very entertaining. Shall continue to be a customer.

Testimonial By: Mick Tuppenney

Tuesday 09 January, 2018

1st choice

1st choice

Aqua Essentials are always the first site I visit for anything to do with planted aquariums. Their website is first class and unlike most ' fish shops ' where staff have limited knowledge of planted aquariums, I trust Richards in depth knowledge of this fascinating hobby. Good website, great products, well packaged and very fast delivery. What more could you ask for?

Testimonial By: Stephen Coleman

Monday 08 January, 2018

Great customer care and advice

Great customer care and advice

I've used Aquaessentials for several years now and even though I'm far from Green-fingered below the water surface Richard and the team have helped me greatly, improved my aqua-scaping and understand the science behind getting it right! While I'm still on a steep learning curve and don't always get it right - making many text-book schoolboy errors along the way - Aqua-essentials have never left me hanging. The equipment and the plants are of excellent quality and deliveries are quick and smooth - the thing that makes them stand out is their willingness to answer questions and advise, a rare kind of customer service in today's fast-paced online world.

Testimonial By: Nick Baker

Wednesday 03 January, 2018

Outstanding Quality

Outstanding Quality

I'd always purchased my tropical fish tank plant from the local tropical fish retailer - in a local garden centre. However it rarely lasted well and the selection was small and limited - with mainly small plants. With Christmas approaching I wanted some nice tall 'background' plants and came across Aqua Essentials via a 'google' search. I'm glad I did! I was bewildered by the choice on the Aqua Essentials website so called them. I spoke to Sarah on the phone who was very helpful. I explained I was looking for some tall plants and Sarah went to speak to the plant team and look at the stock and came back with some great recommendations. I went for a box of 6 tall plants as well as the Aqua Essentails C02 and Neutro T Fertilizer combo. The plants came very well packaged, were really green and lush with good roots and looked great in the tank (see picture). Considering the quality they are excellent value. I'll be ordering more from Aqua Essentials.

Testimonial By: Paul Gauntlett

Saturday 30 December, 2017

Excellent value

Excellent value

The plants ordered were as described and arrived in very good condition. All are doing well and the aquarium looks good

Testimonial By: Peter Plant

Thursday 28 December, 2017

wrong goods received

wrong goods received

On the one occasion that my order was sent wrong it was quickly rectified and the correct goods sent.

Testimonial By: BRIAN NICHOLLS

Sunday 24 December, 2017

Reliable

Reliable

I'm new to the hobby and have tried out different suppliers, I have to say for swiftness of delivery, quality of product and easy to use site . Aqua Essentials are by far the best ive used.
And I will be choosing them for all future projects.

Testimonial By: Wayne Beniston

Saturday 23 December, 2017

very pleased customer

very pleased customer

impressive service very quick, I like all he emails stacked with information very informative and friendly

Testimonial By: colin reed

Friday 22 December, 2017

Very impressed!

Very impressed!

Recently I decided to revamp my tank and I really wanted some lush healthy plants which made a real spectacle of my tank. I'm not there yet but I have been very impressed with this site. The plants I have purchased have been healthy and good quality - delivered promptly and in proper packaging. The thing I have been most impressed about is the apparent genuine care for me as a customer - the newsletter emails state you can email them for advice. I did that but didn't actually think I would get a reply...let alone one that was personalised and received only a couple of hours after asking my question! Its refreshing to receive such a service. I admit to being a bit suspicious over so many glowing reviews on this site initially. Every product or review seemed to have 5* which I didn't believe...I can now...

Testimonial By: Andy Currie

Friday 22 December, 2017

Tell us what you think

If you’ve been happy with the service you have received from us and wanted to share with other customers, we’d love to hear from you. Simply click on the button and share your thoughts.


Write Testimonial