All Testimonials

Great customer service

Great customer service

Hadn't used the store before but was thrilled to see a favourite plant at such a good price. Ordered - all good. Then a bit later on (Friday evening) I revisited and found so many more things I wanted. Maddening when you've paid postage for a couple of items. I replied to the email confirming the order and said how irritated I was with myself, buying in haste so as not to miss the deal. I had a very friendly and accommodating reply straightaway advising that I could, in fact, simply add anything more to the order and it would all be despatched in one package. Easy process, nice communications, good merchandise. What's not to like? These days we tend to settle for a hassle-free transaction (grateful for it, even). I like to spend money with people who are easy-to-do-business with, good at what they do and are friendly. The experience is surely part of the pleasure of having a hobby such as ours? Thanks again, Richard (and the plants are thriving too!)

Testimonial By: Gail Caldwell

Tuesday 19 March, 2019

10/10... Every time.

10/10... Every time.

I've ordered not just plants but hardware to. Always impressed with the quality, as well as the customer support.
My first choice for product and will always be my first recommendation to a friend. Pro tips and fantastic reading too.

Testimonial By: Kristian Stainer

Tuesday 19 March, 2019

first class

first class

I was on the verge of giving up growing plants in my aquarium about 18 months ago as they would not survive more than a few weeks and always looked poor,
I also suffered with algae but since I discovered Aquaessentials I have not lost one plant,
the plants I have brought off Aquaessentials are first class and very much bigger and healthier than from my local stockist,
after following the free advice they give I now use Neutro fertilizers and Neutro co2 and have not looked back,
algae greatly reduced plants thriving and water quality improved,
Richards weekly tips are informative and the special Friday offer on plants is a bargain,if you can get in quick enough as they soon sell out,
to reduce shipping costs I now combine my order with my sons.

Testimonial By: clive bates

Sunday 17 March, 2019

A plus to any aquarium

A plus to any aquarium

Use these guys all the time and never disappointed ! Real plants look so good and the fish seem to enjoy them too !

Testimonial By: andrew Clink

Sunday 17 March, 2019

Impressed of North London

Impressed of North London

I am a returning customer from 2012, so much so Richard wondered where I had been. Truth be told the initial 2 tanks I set up, 1 at our work office and 1 at home had been running great. But. I got the bug again to change things up and add new and untried plants and set up another tank. Plants supplied have been amazing, Echinodorus varieties that I hadn’t seen before are growing great. Also wanted to BigUp Richard for his invaluable tips and the team for packing plants so well.
Happy Planting
Phil

Testimonial By: Phil Garaccio

Friday 15 March, 2019

Brilliant company...

Brilliant company...

I so wish I had discovered Aqua Essentials earlier! They far exceed my expectations for an online retailer. Despite having never visited the store I am made to feel that I am a valued customer. I receive weekly emails that are so informative regarding various aspects of aquascaping - particularly advice on how to solve problems in your tank.
They also have a club on Facebook that is brilliant. It was only set up in Feb but already has 500+ members who share info about their tanks, & problems they have etc...
I've only ordered plants from them once, since discovering them in Feb. Plants were in perfect condition. Well packaged & arrived very quickly. They are now thriving in my tank...

Testimonial By: Alison Berry

Tuesday 12 March, 2019

Very healthy plants

Very healthy plants

I was really impressed with how healthy the plants a recieved were, I was very excited and couldn't wait to arrange them all in my new aquarium. Two weeks on they still look amazing and are growing well thanks to all the great advise I have recieved from aqua essentials.

Testimonial By: Claire Coombes

Monday 11 March, 2019

First time user of company.

First time user of company.

This is the first time I have used this company and from the service I received it definitely won't be the last! I only ordered the one plant to try them out, it arrived in perfect condition as the packaging was excellent, I liked the literature inside giving the names of the staff and the advice sheet. the plant is now thriving in my tank. keep up the excellent work.

Testimonial By: Phil Forder

Monday 11 March, 2019

Excellent site

Excellent site

Brilliant , informative and plenty of choice including the extra large plants. Plants are good quality and arrive well packaged.
My only problem is that they are becoming victims of their own success and I find that when I go to order lots of plants are out of stock, though you can get notified when they are in.
Overall I would strongly recommend this site.

Testimonial By: Elizabeth Sumners

Sunday 10 March, 2019

Informative and professional

Informative and professional

I really like this company’s approach in sending me the names of the top guys working here if I needed advise and a acclimatising info sheet - I have never done this before with plants but of course it makes perfect sense! Really liked my plants too x

Testimonial By: Candice Tunstall

Sunday 10 March, 2019

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