We’ve updated this to make it easier for you to shop with us. It’s the best returns policy in the UK!
If you return goods within 7 days of receiving the items we can offer an immediate refund or credit. Refunds/credits are for the value of goods only excluding shipping. Simply fill in the details at the bottom of this page and send it back to us with your goods.
After 7 days and up to 365 days (from the day of purchase), you can still return the goods but we only offer a credit to your Aqua Essentials account. After 365 days we cannot accept returns. We believe this is THE BEST returns policy in the UK.
Note about returning goods: When returning goods, they have to be in perfect condition, un-used and arrive with us in perfect condition. This is a really generous returns policy so please don’t take advantage of our good nature 🙂
Goods that are damaged in transit are not accepted. If that is the case then no refund/credit applies. All goods being returned remain the risk of the customer until we have received them. Choose which ever postage method suits you most. We do not refund/credit for postage. If you received free delivery when ordering, our normal delivery charge will be applied and deducted from your refund/credit.
Special order items (i.e. those not held in stock) are non returnable items and are not subject to our returns or refund policy. If there is a delivery time scale on a product description, this indicates it’s a special order item.