We’ve updated this to make it easier for you to shop with us. It’s the best returns policy in the UK!
If you return goods within 7 days of receiving the items we can offer an immediate refund or credit. Refunds/credits are for the value of goods only excluding shipping. Simply fill in the details at the bottom of this page and send it back to us with your goods.
After 7 days and up to 365 days (from the day of purchase), you can still return the goods but we only offer a credit to your Aqua Essentials account. After 365 days we cannot accept returns. We believe this is THE BEST returns policy in the UK.
Note about returning goods: When returning goods, they have to be in perfect condition, un-used and arrive with us in perfect condition. This is a really generous returns policy so please don’t take advantage of our good nature 🙂
Goods that are damaged in transit are not accepted. If that is the case then no refund/credit applies. All goods being returned remain the risk of the customer until we have received them. Choose which ever postage method suits you most. We do not refund/credit for postage. If you received free delivery when ordering, our normal delivery charge will be applied and deducted from your refund/credit.
Special order items (i.e. those not held in stock) are non returnable items and are not subject to our returns or refund policy. If there is a delivery time scale on a product description, this indicates it’s a special order item.
There has been lots of information put out there about aquatic snail, some of which is total cods-wallop so I thought I would try and give a bit of information that is true so you now know the trust. Snails in Aquarium tanks are inevitable, and it’s the way it goes when you keep aquarium plants. Snails are a part of nature and will be found almost everywhere on earth. Although we try and be snail free with our aquarium plants as we keep them hydroponically (so the leaves outside of the water), being 100% snail free is impossible (unless you go for Tissue culture pots which you can find here ). Tissue culture plants are grown in a laboratory and as a result there are no bugs or snails anywhere! That is the only way to have 100% free snail tank. Below is an example of a tissue culture plant.
If you do find that you have snails in your tank, you don’t need to worry about removing everything and decontaminating each plant. There is a simple answer. Stop putting so much food in your tank. You see Snails in Aquarium tanks are normal, so don’t stress! Snails live on the extra food laying around at the bottom of the tank. If you feed your fish slightly less than what they need then they will eat everything from from the bottom of the tank and the snails will go hungry and die – it’s really as simple as that. Anyone who ever moans about having lots of snails, means they are massively over feeding their tank and putting their water quality at risk. I’ve had Snails in Aquarium tanks many times before and a small tweak of the food and they disappear. No gadgets, no tricks.